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You can easily create an account on any product page by clicking the login link or click here and fill out the form. 

Rodburn is committed to providing you the best pricing possible based on the range and volume of products you require. Please give us a call to discuss your needs and explore potential bulk discount options available to you.

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Customers who are on the Rodburn Delivery truck run will receive their order on the designated delivery day. For customers not on the truck run, an invoice will be emailed on the day of dispatch. Orders typically arrive within 2-7 days of dispatch.

In the event of needing to change your shipping address, we kindly ask that you promptly contact our team by phone. For after-hours assistance, please send an email to sales@rodburn.com.au eith the subject line “Urgent – Please change my shipping address”.

Your order will be promptly updated on your account. The tracking information for your shipment will vary based on your chosen method. Should you have any concerns regarding the status of your delivery, please do not hesitate to contact our team for assistance.

Rodburn exclusively operates and provides services withing the Australian market.

Rodburn maintains a minimum order requirement of $100.00+GST. Complimentary shipping is extended to most orders exceeding $400.00+gst within Victoria, subject to certain exclusions. Please note that shipping costs are applicable for orders outside of Victoria.

Please see our shipping policy: https://www.rodburn.com.au/shipping-policy/

Sample products are potentially available upon request. Kindly reach out to our team to further discuss your specific requirements.

While we do not have a feature to save items in your cart for later purchase, we do offer the option to create a custom personalised order form with products of your choosing.

The inclusion of warranties varies depending on the product. While certain items do come with specific warranties, it is essential to note that these warranties may be unique to each product. For further details regarding the warranty coverage associated with a specific product, please do not hesitate to reach out to our team for additional information.

You can find our return and exchange policy here.

For any issues regarding damaged or missing items in your order, we kindly request that you promptly contact our team for immediate assistance. Should a return be necessary, our team will provide guidance on the appropriate procedures. A return authorisation form must be completed and returned along with the merchandise, which should remain unopened and in saleable condition.

To amend or cancel an order after it has been places, we kindly ask that you reach out to our team via phone or email for further assistance. It is important to note the Rodburn does not facilitate returns based on change of mind or for special order items. However, for all other items, please contact our team for guidance on the appropriate steps to take.